Frequently Asked Questions and Answers

Updated: 5-14-20

While we know how important your Y is to you and all the communities we serve, your health and well-being is our highest priority.

Since the COVID-19 pandemic was announced, the impact on your Y has been significant. While our facility is temporarily closed and our programs are postponed, many staff members are working from their homes and making every effort to continue vital community programs in new and creative ways. As we navigate these uncertain times, neighbors in Lane County will turn to the Y for support.

Currently, we are focused on providing child care to medical personnel, first responders and essential workers, offering on-line exercise platforms for members to stay active while socially isolated, providing reading activities for kids and families, and contacting our members to check on their wellness during this time. We are adapting to meet critical community needs as they emerge.

This is an extraordinarily challenging time, unlike anything we have experienced. While we need to maintain physical distances today, your Y community is staying connected. We will get through this together. And when we emerge from this challenging moment, we look forward to welcoming you and your families back through our doors.

Will you reopen on May 15 like other businesses across Oregon?

We know that businesses around the state are planning to reopen on May 15. Until we can ensure that all of our practices and procedures can be deployed safely, we will remain closed and focused on emergency child care, member outreach and virtual health classes. In the meantime, we are diligently preparing the Y for a phased approach to reopening once deemed safe to do so.

Your Y is working with national partners and Y's throughout the country to develop safety protocols and to learn from successes and areas for improvement from other Y's now open. Our utmost priority is to protect the safety of our staff and members, while also endeavoring to get back to some kind of new normal that involves health and wellness.

We will continue to follow guidance from the CDC and local Lane County Public Health advisories. Stay tuned: We will communicate our opening date and phased approach as soon as we are able. We can't wait to see you!

What about my membership dues?

Now more than ever, your Y needs your support. We ask that you please consider continuing your membership during this closure. Your dues allow us to provide emergency child care to essential workers at no cost, offer online fitness classes to members and provide work-from-home options to our staff while they make calls to check on the welfare of members. Your Y is ready to respond to new critical community needs that emerge. We also understand that some members won't be in a position to continue their dues during this time. We completely understand and are ready to help relieve that burden. In those cases, please call the Y at (541) 686-9622 or e-mail membership@eugeneymca.org to request a change to your membership status.

How can I help the Y during the pandemic?

At the Eugene Family YMCA, everything we do is guided by our commitment to support our community, and this is even more critical now and we couldn't do it without your help. Please consider making a donation that supports our ability to provide emergency child care to medical professionals and other essential workers, offer online fitness classes to our members and provide work-from-home options to our staff during this closure. You can make a one-time or recurring donation to the STAND WITH YOUR Y campaign online at eugeneymca.org/donate. Now more than ever, your Y needs you to stand beside us on this journey. Together, we are accomplishing great things!

Will the Y get reimbursed for my membership dues by the insurance companies during the closure?

Traditionally, the Y only gets reimbursed from the insurance companies when the member "checks-in" at the facility. We are diligently working with programs like UnitedHealthcare's Renew Active, to evolve with these changing times and will now receive partial reimbursement for Virtual Check Ins. Directions for how to do this can be found by going to the Y's webpage and clicking the Quick Link that says "Virtual Classes." This will lead you to a page where you can watch recorded virtual classes and it has directions on how to check-in virtually.

Although Renew Active is the only insurance partner that is honoring this right now, we are hopeful others will join in and encourage all members to virtually check-in so we can gauge interest in classes AND potential reimbursement for membership.

Some members have made a donation to the Y to account for senior insurance programs that are not currently reimbursing and we thank you for that. You can help sustain your Y during the closure by making a tax-deductible contribution at eugeneymca.org/donate. Every little bit helps!!

How can I stay connected to the Y while the Y is closed?

Staying connected matters. Your Y may be closed, but our new online exercise videos can be found on our YouTube Channel and they are there to help you, your family, and our community to stay active and engaged. We will also be posting our recorded virtual classes on our website's current schedule page. We will continue to add to this collection! You can follow us on Facebook at facebook.com/EugeneYMCA/ and Instagram @yeugenefamily. You can also check the website at eugeneymca.org for program and facility updates. We are checking in with members by phone. Missed a call from us? Call us at 541-686-9622 and let us know how you're doing!  As we continue to keep our distance, you might identify a need that your Y can help with. Please e-mail us at news@eugeneymca.org to let us know. 

Is child care or afterschool services available?

Y's Youth Development staff, in concert with 4J and Bethel School Districts and the City's Recreation Department, is offering full-day emergency childcare to first responders, medical staff and essential workers through June 12th.  For more information, please contact Holly Kriz-Anderson at holly@eugeneymca.org.

Are you still planning to offer summer camp?

Camp is an important part of every child's summer, now perhaps more than ever.  Your Y is currently researching and assessing our ability to continue to offer programs to provide the best summer ever; that said. we are closely monitoring the coronavirus situation and if it is unsafe to provide summer camp programming, those plans will change. 

When do you expect to start running programs again?

We will do everything we can to reopen as soon as safely possible. The community's health and safety are our top priorities. We're closely monitoring information and guidance from the Governor's office and public health officials and will follow their lead. If you have any questions, please contact us at marketing@eugeneymca.org.

For further information, please use the following links:

Centers for Disease Control and Prevention
City of Eugene
Oregon Health Authority